Delivery

If I order several items, will they be delivered at the same time?

As long as all your items are with the same carrier, and the difference in lead times isn't too much, grouped delivery will be given as an option at the checkout for you to pick if you would like to do this and have all items delivered together. 

How can I change my delivery address?

You can update your delivery address prior to dispatch in My Account and 'MY ORDERS'. If your item has dispatched, feel free to contact us and we'll be happy to assist you with this.

What happens if the carriers lose my parcel?

This rarely happens however if this situation was to arise, send us an email and we can get this resolved for you.

I have not heard from your delivery company yet

Our delivery partners should contact you within 5 working days of your order being dispatched. If it's been more than 5 days, please contact us and our customer service team will look into it for you.

I’ve tracked my order with your delivery company and it says it’s been lost, or has already been delivered, but I don’t have it. What should I do?

In very rare cases, our trustworthy couriers experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or they may have left your delivery with a neighbour. If you still haven't been able to track it down, contact us and we'll be able to resolve this for you.

How do I know when my delivery will arrive?

Once your order has dispatched, you'll receive an email with all the delivery details you need. The courier will also contact you to advise of the date and time.

Can I change my delivery address after I’ve ordered?

You can update your delivery details prior to dispatch in your online account.

If your items have already been dispatched, you'll just need to contact the couriers with the new info. Details on how to contact your designated courier would have been emailed to you.

Can I track the progress of my order?

Yes, thanks to our clever live tracking system. Once you've placed an order, go to 'My orders' (you’ll be prompted to log in if you’re not already) where you'll see all the products you've bought. Select an item and we'll take you to a tracking page that'll tell you exactly where it is.

What happens if I’m not there when delivery is attempted?

Colissimo & DPD: A calling card will be left and you'll be given the opportunity to arrange a new date.

What are your delivery charges?

The delivery charge is based on the subtotal of your basket before discounts. For information on our Offshore Delivery costs, please see our Deliveries page.

My order is arriving too soon and I am not ready to receive it what can I do?

No problem, we can hold orders in our warehouse for up to 3 months, just contact us.

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